Crux Labs — Melbourne Digital Agency

Melbourne's Digital Agency

://cruxlabs.com.au

Case Studies

Real problems.

Real outcomes.

In-depth breakdowns of how we solved real challenges — SaaS platforms, NDIS systems, chauffeur technology, fintech, and operations tooling.

6 Case Studies · 5 Industries · 4 Years of Work

All Case Studies

We solve problems.

Deep-dive breakdowns of how we approached each challenge and what we delivered.

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Showing 6 studies

Healthcare / SaaSJS SaaS App · 2023

A production-grade platform that replaced spreadsheets and emails with a scalable, NDIS-compliant SaaS system — live in 16 weeks.

SaaS DevelopmentSystem ArchitectureDatabase DesignUI/UX
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NDIS SaaS platform analytics dashboard
20hSaved per week per provider
MultiTenant architecture
NDIS / Disability ServicesJS Choice Groups · 2023

Cut administrative overhead by 50%+ and doubled participant onboarding speed by replacing manual processes with a purpose-built digital platform.

Web DevelopmentWorkflow AutomationCompliance SystemsContent Strategy
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JS Choice Groups NDIS disability services platform
50%+Admin time reduced
Faster participant onboarding
FinTech / Internal ToolsCrux Labs · 2024

Replaced a patchwork of third-party tools with a bespoke billing and accounts platform — eliminating billing errors and tripling invoice cycle speed.

SaaS DevelopmentStripe IntegrationFinancial SystemsUI/UX
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Crux Accounts financial management platform dashboard
0Billing errors post-launch
Faster invoice cycles
Luxury TransportMel Chauffeurs · 2023

A high-end brand identity and booking platform that shifted Mel Chauffeurs from phone-first to digital-first — growing online bookings by 65%.

Brand IdentityWeb DevelopmentOnline Booking SystemSEO
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Mel Chauffeurs luxury transport website and booking platform
65%Increase in online bookings
40%Reduction in phone enquiries
Corporate Chauffeur ServicesExecutive Fleet · 2024

A custom booking platform with automated dispatch that increased confirmed bookings by 40% and eliminated the manual coordination bottleneck.

Web DevelopmentBooking AutomationCRM IntegrationDigital Marketing
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Executive Fleet corporate chauffeur booking platform
40%+Increase in confirmed bookings
80%Admin coordination eliminated
Agency Operations / HR SaaSCrux Labs · 2024

We built our own agency OS — covering project management, HR, payroll, and client reporting — because nothing off-the-shelf fit how we actually work.

SaaS DevelopmentHR AutomationInternal ToolsSystems Design
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Agency OS internal operations dashboard
11Manual processes eliminated
4Tools decommissioned

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