Building a Multi-Tenant SaaS Platform for NDIS Providers
A production-grade platform that replaced spreadsheets and emails with a scalable, NDIS-compliant SaaS system — live in 16 weeks.
Overview
The challenge.
The solution.
The client's existing workflow depended entirely on spreadsheets, email threads, and manual phone calls to coordinate support workers, manage participant plans, and track compliance obligations. As the provider network grew, this approach created scheduling conflicts, missed compliance windows, and hours of administrative overhead every week — with no clear visibility across accounts.
We designed and built a full multi-tenant SaaS platform from the ground up. Each NDIS provider organisation gets their own isolated account with participant management, rostering, real-time shift tracking, and automated compliance alerts. The platform is built on Next.js, TypeScript, Supabase, and Postgres — with role-based access control, audit logging, and a clean mobile-first interface that support workers can use on-site.
Our Approach
How we
solved it.
The step-by-step methodology we used to take this project from brief to live.
Discovery & Architecture Design
Four weeks of deep discovery with the client team: mapping every manual workflow, identifying compliance requirements under the NDIS framework, and designing a multi-tenant data model that could scale to hundreds of provider accounts without performance degradation.
Core Platform Build
Built the rostering engine, participant management portal, and shift tracking system in parallel sprints. We implemented row-level security in Supabase to ensure complete data isolation between tenant organisations — a non-negotiable for a system handling sensitive participant data.
Compliance Automation
Designed automated compliance alerts that track plan review dates, shift documentation deadlines, and incident reporting windows. The system surfaces upcoming obligations on a provider dashboard so nothing falls through the cracks.
Pilot & Launch
Ran a 3-week pilot with two provider organisations before full launch. Iterated on the rostering UI based on support worker feedback, optimised query performance for large participant lists, and hardened authentication flows before opening the platform to additional tenants.
The Results
What it
delivered.
Measurable outcomes achieved for JS SaaS App — real numbers from a real engagement.
The rostering module alone saved us 20 hours a week. This platform is the backbone of our operations now — we can't imagine going back to spreadsheets.
Project Details
- Client
- JS SaaS App
- Industry
- Healthcare / SaaS
- Year
- 2023
- Duration
- 16 weeks
- Services
- SaaS Development · System Architecture · Database Design · UI/UX
Next Steps
Let's build something
worth talking about.
Tell us about your project. We'll come back within 24 hours with a clear scope and a path forward.