# Web apps, portals and tools, in code you own.

Source: https://cruxlabs.com.au/services/custom-software

Custom software is the web app, portal, internal tool or integration that off-the-shelf products almost cover and never quite do. We build it in real code you own, connect it to the payment, government, accounting, maps and messaging services you depend on, and we take over software someone else started. Built in Melbourne, working Australia-wide.

## The problem: The tool almost fits. That is the expensive part.

- **Off-the-shelf almost fits.** The process bends to the software, and the bill grows with every seat.
- **The integration never came.** Two systems that should talk still need a person retyping between them.
- **One person understands it.** A tool built years ago runs the business, and nobody dares change it.

## What we build: Software shaped around how your work moves.

We write it in real code, on your accounts, and connect it to the services you already depend on.

- **Web apps and portals.** Booking and quoting systems, client portals and back-office tools.
- **Internal tools.** The screens your team uses all day, with one record behind them.
- **Integrations.** Payment, government, accounting, maps and messaging services, connected and kept working.
- **Take over existing software.** We review what someone else started and carry forward what is worth keeping.

Set up for: [Freight and logistics](https://cruxlabs.com.au/industries/supply-chain-logistics), [Food and franchise](https://cruxlabs.com.au/industries/food-beverage-franchise), [Property and real estate](https://cruxlabs.com.au/industries/property-real-estate), [Professional services](https://cruxlabs.com.au/industries/professional-services), [NDIS and home care](https://cruxlabs.com.au/industries/ndis-home-care), [Education and training](https://cruxlabs.com.au/industries/education-training), [All industries](https://cruxlabs.com.au/industries). [See every integration](https://cruxlabs.com.au/integrations)

## What we have built: Custom software running for clients today.

- **Ordering, warehouses and delivery for a 35-store franchise network** (Food and franchise, 4 cities, Live 2026). Store ordering, multi-warehouse stock, statements, and a driver app that signs off every load offline. 35 stores: on one Business Operating System across four cities. [Read the case](https://cruxlabs.com.au/case-studies/franchise-network-os)
- **Quotes, rosters and a client portal for a security firm** (Security, Melbourne, Live). Off-the-shelf security software did not fit, so we built one system: rates, rosters, guard pages and a client portal. Live in 10 weeks: from first build to daily use, current version. [Read the case](https://cruxlabs.com.au/case-studies/security-operations-system)
- **PropyChat: state planning data, connected to AI** (Proptech, Our own startup, Early access). Our own product: the state's planning data in one database, with an AI chat and a developer API on top. 4.1M+: Victorian properties, with their planning, that PropyChat answers about. [Read the case](https://cruxlabs.com.au/case-studies/propychat)

## After launch: three ways to keep it growing. Nobody holds the keys but you.

The code, the data and the accounts are yours from day one. What changes is who does the next change.

- **We run it for you.** For owners who want results, not another tool to learn. You own everything.
- **You ask, it builds.** For teams with one or two people who like to tinker. You own everything, and the power to change it.
- **We teach your team.** For founders and operations leads who want full control. You own everything, and the skill.

[How each one works](https://cruxlabs.com.au/how-we-work#three-ways)

## Questions

**Can you take over software another company built?**
Yes, after a review. We read the code, say plainly what is worth keeping and what is not, and only then quote the next step.

**How much does custom software cost in Australia?**
Every build gets a fixed price before work starts, sized to your business. You can start with one fix, such as quoting or bookings, or build the whole system. The Blueprint, a short paid mapping stage, ends with that fixed quote, and its fee comes off the build.

**Who owns the code?**
You do, from day one. It runs on your own accounts, under your name.

**Desktop or web?**
Web, in most cases: it runs on every computer and phone with nothing to install, and every update reaches everyone at once. We build a desktop app only when the work needs one.

## Tell us what the tool almost does.

[Book a call](https://cruxlabs.com.au/contact) · [Build or buy? Take the checker](https://cruxlabs.com.au/tools/build-vs-buy)