# Automate your most expensive workflow. Source: https://cruxlabs.com.au/services/ai-automation An AI agent is software that reads what arrives, drafts the next step and updates your records, then waits for a person to approve. It is not a chatbot, and it does more than an automation rule. We build one workflow at a time, in code you own. Built in Melbourne, working Australia-wide. ## The problem: The expensive workflow is always the same shape. - **It arrives as documents.** Emails, PDFs and forms, retyped into the system by hand. - **It waits on a person.** The one who knows the rules is the bottleneck. - **It is never measured.** Nobody knows what it costs a week, so nobody fixes it. ## The solution: Read, decide, act. A person approves. We rebuild one workflow at a time, around your rules and on your accounts. The AI model is a part we can swap. - **Read.** The agent reads the email, the PDF or the form. - **Decide.** It applies your rules, drafts the next step and flags the exceptions. - **Act.** Once a person approves, it sends the quote, books the job or updates the record. Set up for: [Freight and logistics](https://cruxlabs.com.au/industries/supply-chain-logistics), [Transport and chauffeur](https://cruxlabs.com.au/industries/transport-chauffeur), [Accounting firms](https://cruxlabs.com.au/industries/accounting-firms), [Trades and home services](https://cruxlabs.com.au/industries/trades-home-services), [Property and real estate](https://cruxlabs.com.au/industries/property-real-estate), [Professional services](https://cruxlabs.com.au/industries/professional-services), [NDIS and home care](https://cruxlabs.com.au/industries/ndis-home-care), [Allied health and clinics](https://cruxlabs.com.au/industries/allied-health), [Brokers and advisers](https://cruxlabs.com.au/industries/brokers-advisers), [All industries](https://cruxlabs.com.au/industries). ## Use cases: Fifteen jobs AI can take off your team. We sort every hour of admin three ways: eradicate it, accelerate it, or reduce it. **Gone.** Work that should not need a person at all. - Data moved between systems, never retyped - Onboarding and chasing emails - Status updates and payment reminders - Meeting notes turned into tasks - Your CRM updated after every call **Faster.** Needs your judgement, not the first hour of it. - Proposals drafted from discovery notes - Client reports drafted from your numbers - A follow-up after every call - First-draft advice for sign-off - The weekly report, ready before the meeting **Smaller.** Will not go away, but can shrink. - Shared inbox sorted, replies drafted - Documents checked before a person reads them - Staff questions answered from your own guides - Files found by asking - New starters onboarded without repetition We start with the two or three that pay back fastest in your business. ## Already have software? Beyond one workflow. - **AI added to what you already run.** No rebuild. Ask your own system a question, get drafts inside your tools, or hand off one repetitive step, with a person making the call. - **Voice and SMS agents: when to build, when to buy.** An AI receptionist is a product you can rent, and for most businesses renting is right. Build one when the call must read and write your own records. - **Data and privacy.** Your records stay in a database you own, hosted in Australia. Nothing reaches a client until a person approves it. [How we protect your data](https://cruxlabs.com.au/security) ## What we have built: AI agents at work in systems we built. - **A booking request, read and priced** (Transport, Melbourne, Live · AI inside). AI turns a free-text request into a priced booking. The owner approves it, and the rest sends itself. Close to $300K: revenue in under 10 months, with the system, the ads and our advice. [Read the case](https://cruxlabs.com.au/case-studies/chauffeur-business-system) - **PropyChat: planning answers with the rule behind each one** (Proptech, Our own startup, Early access). The AI reads each property's zone and overlays and cites the rule behind every answer. 4.1M+: Victorian properties, with their planning, that PropyChat answers about. [Read the case](https://cruxlabs.com.au/case-studies/propychat) - **Crux Practice: documents read and filed** (Accounting, In-house project, paused). AI reads tax returns, BAS and bank statements and proposes the entry. A person confirms it. [Read the case](https://cruxlabs.com.au/case-studies/crux-practice) ## After launch: three ways to keep it growing. Nobody holds the keys but you. The code, the data and the accounts are yours from day one. What changes is who does the next change. - **We run it for you.** For owners who want results, not another tool to learn. You own everything. - **You ask, it builds.** For teams with one or two people who like to tinker. You own everything, and the power to change it. - **We teach your team.** For founders and operations leads who want full control. You own everything, and the skill. [How each one works](https://cruxlabs.com.au/how-we-work#three-ways) ## Questions **What is an AI agent, and how is it different from a chatbot?** A chatbot answers questions in a window. An AI agent does a piece of the work: it reads the email or the PDF, drafts the reply or the quote, updates your records and waits for a person to approve. It works inside your system, not beside it. **How much does an AI agent cost in Australia?** Every build gets a fixed price before work starts, sized to your business. You can start with one fix, such as quoting or bookings, or build the whole system. The Blueprint, a short paid mapping stage, ends with that fixed quote, and its fee comes off the build. **Where does our data go?** Your records stay in a database you own, hosted in Australia. The AI model reads only what a step needs, nothing reaches a client until a person approves it, and we build to the Privacy Act and your own data policy. **Which AI models do you use?** The one that fits the job, most often the Claude AI model. The workflow is written so the model can be swapped, so you are never tied to one vendor. ## What would you automate first? [Book a call](https://cruxlabs.com.au/contact) · [Take the Scorecard](https://cruxlabs.com.au/tools/ai-opportunity-scorecard)