# Your data stays in Australia, and every change is checked.

Source: https://cruxlabs.com.au/security

You hold your clients' personal details. Here is, in plain words, how we look after them. New systems are hosted in Australian data centres, nobody sees a record unless their role allows it, every change is written down, and a person answers when you call. Built in Melbourne, working Australia-wide.

## What we commit to

- **Stored in Australia.** We host new systems in Australian data centres.
- **Locked by default.** Nobody sees a record unless their role allows it.
- **Every change written down.** Who changed what, and when, kept in a log nobody can edit.
- **Privacy Act in mind.** Built around the Australian Privacy Principles. [Our privacy policy](https://cruxlabs.com.au/privacy)
- **Someone to call.** Muhammad Awais, hello@cruxlabs.com.au, answered by a person within one business day.
- **What we use, and why.** Real code, a database you own, servers in Australian regions, and open-source foundations another team could take over tomorrow. Not WordPress, not drag-and-drop tools.
- **Checked before it ships.** Eight checks on every change, from leaked keys to a written undo plan. [All eight are on How we work](https://cruxlabs.com.au/how-we-work#delivery)

## The things people ask before they call.

**Where is our data kept?**
In Australian data centres, in a database you own.

**Who can see our data?**
Only the people you give access to. Nobody sees a record unless their role allows it, and every change is kept in a log nobody can edit.

**Which AI models do you use?**
Mainly the Claude AI model, for reading documents, drafting and answering questions. The case studies say which systems use it.

**Will AI replace anyone on our team?**
No. AI takes the repeat admin off the people you have, so they do more of the work you hired them for. Agents read, draft and chase, and a person approves anything that goes out. If the plan is a smaller team, we are the wrong fit, and we will say so on the first call.

[Every question, answered](https://cruxlabs.com.au/faq#ai-and-data)

## Tell us what your business cannot afford to get wrong.

[Book a call](https://cruxlabs.com.au/contact)