# Quotes, jobs and proof of delivery in one system.

Source: https://cruxlabs.com.au/industries/supply-chain-logistics

For freight forwarders, customs brokers, 3PLs (third-party logistics firms) and distributors. One Business Operating System takes a job from quote to delivered to paid: costing, documents, driver sign-off, invoicing and a customer portal, with AI agents doing the retyping. Built in Melbourne, working Australia-wide.

## Freight runs on spreadsheets nobody else can read.

What a freight business told us in discovery. Quoted lines are in its own words. Anonymised.

- “Every job lives in an Excel costing sheet.” Each quote is costed by hand, sheet by sheet.
- Fifteen documents retyped per job. Each one a Word document, rebuilt by hand from the same job.
- “Status emails pasted by hand.” Each update to a customer is written from scratch.
- “Customer credit tracked on desktop notes.” Limits are checked from memory, not from the ledger.

## One job, one record, from the quote to the ledger.

Each document is generated from the job, never retyped. The customer sees progress in their portal.

1. **Quote**: Costed from your rate cards, GST right.
2. **Job**: Every enquiry gets a job number, in order, none missing.
3. **Documents**: Generated from the job, never retyped.
4. **Proof of delivery**: Signature and photos on the driver's phone, offline.
5. **Invoice**: Raised the moment the job is signed off.
6. **Ledger**: Credit limits checked before the next job.

- Multi-warehouse stock, with every movement logged to a person, as in our franchise system (Live)
- Driver app with signature and photo proof of delivery that works offline, as in our franchise system (Live)
- A customer portal that shows where each job stands, as in our security system (Live)
- SMS updates to the customer at each milestone, as in our chauffeur system (Live)
- A shared inbox where agents sort mail and draft replies in the sender's language (Next)

Live: running for a client today · Built: coded and tested · Next: not shipped yet · Can build: no delivered example yet. Levels describe the module, in whichever industry it runs today.

Services for freight: [Business Operating System](https://cruxlabs.com.au/services/business-operating-system) · [Web apps and custom software](https://cruxlabs.com.au/services/custom-software) · [AI agents and automation](https://cruxlabs.com.au/services/ai-automation) · [Growth marketing](https://cruxlabs.com.au/services/growth-marketing).

### Software we connect to

- **CargoWise**: Jobs and documents typed once (Can build)
- **Xero and MYOB**: Invoices out, payments in (Can build)
- **SMS**: A text at each milestone (Live)

### The rules your paperwork answers to

- **Chain of Responsibility, Heavy Vehicle National Law**: Senders, receivers and schedulers share a duty for heavy vehicle safety, and the job record shows yours. Source: https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility (checked 2026-10-05)
- **Import declarations**: Most imports above the threshold need one, and it can be lodged through the Integrated Cargo System. Source: https://www.abf.gov.au/help-and-support-subsite/FactSheets/import-declarations.pdf (checked 2026-10-05)

This is the Business Operating System, set up for freight. [See the full system](https://cruxlabs.com.au/services/business-operating-system)

Also set up for: [Food and franchise](https://cruxlabs.com.au/industries/food-beverage-franchise) · [Transport and chauffeur](https://cruxlabs.com.au/industries/transport-chauffeur) · [Trades and home services](https://cruxlabs.com.au/industries/trades-home-services).

## Running in warehouses and on the road today.

- [A 35-store franchise network's Business Operating System](https://cruxlabs.com.au/case-studies/franchise-network-os) (Food and franchise, Live): Real stores, real invoices, one system across Melbourne, Canberra, Sydney and Adelaide. Live in about six weeks.
- [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system) (Security, Live): Quotes, rosters and client questions run from one record. The company takes on new clients without rebuilding the paperwork each time.

Times run from the first day of building to the first day of live use.

## The things people ask before they call.

**Can it work alongside the software we already use?**
Yes. We connect where an integration exists and keep your current tools until the new system has earned the switch.

**Does it connect to CargoWise?**
Not today. CargoWise can stay where it is, and we can build the link so jobs and documents are not typed twice. We have not delivered that link yet, so the Blueprint scopes it first.

**Can our customers see where their freight is?**
Yes. A customer portal shows where each job stands, and an SMS goes out at each milestone.

## Bring us one job and the paperwork it creates.

[See the full system](https://cruxlabs.com.au/services/business-operating-system) · [All our work](https://cruxlabs.com.au/case-studies) · [All industries](https://cruxlabs.com.au/industries#moving-goods) · [See the admin cost calculator](https://cruxlabs.com.au/tools/admin-cost-calculator) · [Book a call](https://cruxlabs.com.au/contact)