# Every quote is bespoke. The system should be too. Source: https://cruxlabs.com.au/industries/security-facilities For security, patrol and facilities companies. One Business Operating System prices every shift from your own rates, turns the quote into a roster and a page per guard, and gives clients a portal they open from an email link, with leads from your ads landing straight in it. Built in Melbourne, working Australia-wide. ## Every quote is a one-off, and so is every roster. What owners told us in discovery, in their words. Anonymised. - “Every quote is bespoke, and it changes after booking.” Rates move by day and time, then again when the client changes the job. - “Rosters rebuilt by hand.” Every change to a quote has to reach the roster too. - “Guards told by text.” Shift details go out one message at a time. - “Client questions by phone.” Each one is a call the office has to stop and take. ## One quote, one record, from the lead to the guard's shift. A person approves the quote. The roster, the guard pages and the client portal update from the same record. 1. **Lead**: From your site or a Facebook or Instagram ad. 2. **Quote**: Priced from your own rates, by day and time. 3. **Approve**: A person checks it and sends it. 4. **Roster**: Built from the quote, rates included. 5. **Guard page**: A page per shift for each guard. 6. **Client portal**: Opened from an email link, no password. - Quotes priced from your own rate templates (Live) - Multi-site agreements (Live) - A roster that knows your rates (Live) - A page per shift for each guard, sent by email (Live) - A client portal opened from an email link, with no password to forget (Live) - Facebook and Instagram lead ads that land straight in the system (Live) - Quotes, agreements and other documents as PDFs (Live) Live: running for a client today · Built: coded and tested · Next: not shipped yet · Can build: no delivered example yet. Levels describe the module, in whichever industry it runs today. Services for security: [Business Operating System](https://cruxlabs.com.au/services/business-operating-system) · [Websites for services businesses](https://cruxlabs.com.au/services/websites) · [Growth marketing](https://cruxlabs.com.au/services/growth-marketing). ### Software we connect to - **Facebook and Instagram lead ads**: Leads land as records (Live) - **Email and PDF documents**: Quotes, agreements and shift pages (Live) - **Xero**: Invoices out, payments in (Can build) ### The rules your paperwork answers to - **Private Security Act 2004, Victoria**: Victoria Police licenses the industry, so every guard on a roster needs a current licence. Source: https://www.police.vic.gov.au/private-security (checked 2026-10-05) - **Security Services Industry Award 2020**: It covers guarding, patrols, crowd control and monitoring, so roster rates follow it. Source: https://www.fairwork.gov.au/employment-conditions/awards/awards-summary/ma000016-summary (checked 2026-10-05) This is the Business Operating System, set up for security. [See the full system](https://cruxlabs.com.au/services/business-operating-system) Also set up for: [Cleaning and facilities](https://cruxlabs.com.au/industries/cleaning-facilities) · [Labour hire and recruitment](https://cruxlabs.com.au/industries#labour-hire-recruitment) · [NDIS and home care](https://cruxlabs.com.au/industries/ndis-home-care). ## Running for a Melbourne security company today. - [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system) (Security, Live): Quotes, rosters and client questions run from one record. The company takes on new clients without rebuilding the paperwork each time. Times run from the first day of building to the first day of live use. ## The things people ask before they call. **Can it handle rates that change by day and time?** Yes. Quotes are priced from your own rate templates, by day and time, and the roster reads the same rates. **Do clients need a password for the portal?** No. They open it from a link in their email. **Can leads from our ads go straight in?** Yes. Leads from Facebook and Instagram ads land in the system as records, so nobody retypes them. ## Bring us one quote and the roster it turns into. [See the full system](https://cruxlabs.com.au/services/business-operating-system) · [All our work](https://cruxlabs.com.au/case-studies) · [All industries](https://cruxlabs.com.au/industries#people-on-site) · [Check build or buy](https://cruxlabs.com.au/tools/build-vs-buy) · [Book a call](https://cruxlabs.com.au/contact)