# Every enquiry, inspection and repair in one record. Source: https://cruxlabs.com.au/industries/property-real-estate For real estate agencies, property managers and developers. One system runs enquiry follow-up, inspection bookings with SMS reminders, and owner and tenant portals, with AI that answers planning questions with the rule cited. PropyChat is ours. No agency runs the full system yet: most of its modules run live elsewhere today; repairs are next. Built in Melbourne, working Australia-wide. ## Enquiries, inspections and repairs, each in a different inbox. The admin we see in agencies and property managers. Plain statements, not quotes. - Portal enquiries answered in order of who shouts. The quiet buyer waits. - Repairs run on phone calls and a spreadsheet. Tenant, tradie and owner each call to ask. - The vendor report is rebuilt every Monday. By hand, from notes and emails. - Planning questions take days of reading. One planning PDF at a time. ## One property, one record, from the first enquiry to the owner's report. Buyers, tenants, owners and tradies each see their part of the same record. 1. **Enquiry**: From the portals, your site or a call. 2. **Inspect**: Booked, with an SMS reminder. 3. **Apply**: Documents sent through the portal. 4. **Sign**: The lease or contract as a PDF. 5. **Repair**: Request, work order, photo close-out. 6. **Report**: The owner sees it without asking. - Enquiries from your site and ads land as records, so none wait in an inbox (Live) - Inspection and appraisal bookings with SMS reminders (Live) - An owner and tenant portal opened from an email link (Live) - Planning answers for a Victorian site, with the rule behind each one (Built) - Repair requests sent to a tradie and closed with a photo (Next) Live: running for a client today · Built: coded and tested · Next: not shipped yet · Can build: no delivered example yet. Levels describe the module, in whichever industry it runs today. Services for property and real estate: [Business Operating System](https://cruxlabs.com.au/services/business-operating-system) · [AI agents and automation](https://cruxlabs.com.au/services/ai-automation) · [Websites for services businesses](https://cruxlabs.com.au/services/websites) · [Web apps and custom software](https://cruxlabs.com.au/services/custom-software). ### Software we connect to - **Victorian planning data**: Zones, overlays and schedules for every property (Built) - **SMS**: Inspection confirmations and reminders (Live) - **PropertyMe, PropertyTree, VaultRE or Rex**: Your CRM and trust software stay (Can build) ### The rules your paperwork answers to - **Residential Tenancies Act 1997, Victoria**: Urgent repairs immediately; others within 14 days of a written request. Source: https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs/repairs-in-rental-properties (checked 2026-10-05) - **Estate Agents Act 1980, Victoria**: Money held in advance sits in a trust account, never in our system. Source: https://www.consumer.vic.gov.au/licensing-and-registration/estate-agents/running-your-business/trust-accounts/what-is-a-trust-account (checked 2026-10-05) This is the Business Operating System, set up for property and real estate. [See the full system](https://cruxlabs.com.au/services/business-operating-system) Also set up for: [Strata and body corporate managers](https://cruxlabs.com.au/industries#strata-body-corporate) · [Professional services](https://cruxlabs.com.au/industries/professional-services) · [Brokers and advisers](https://cruxlabs.com.au/industries/brokers-advisers). ## PropyChat is ours. The agency system would run on the same modules. PropyChat answers planning questions today. The ad leads and client portal that would run your agency are live for a security company, and the bookings and reminders for a chauffeur business. - [PropyChat: Victorian planning answers, with the rule behind every one](https://cruxlabs.com.au/case-studies/propychat) (Proptech, Early access): 4,187,991 Victorian properties connected to AI, counted 14 September 2026. In early access. - [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system) (Ad leads and client portal, Live): Quotes, rosters and client questions run from one record. The company takes on new clients without rebuilding the paperwork each time. - [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system) (Bookings and SMS reminders, Live): Close to $300K in revenue in under 10 months. We built the system, ran the ads and advised along the way. ## The things people ask before they call. **Do you replace PropertyMe or our CRM?** No. Your property management software and CRM stay. We build the enquiry follow-up and the portals around them, with the repairs flow next, and connect where the product allows it. **Does it handle trust accounting?** No. Trust money stays in your trust account software, as the Estate Agents Act expects. The system never holds or moves trust money. **Can it answer planning questions for a site?** Yes, in Victoria. PropyChat, our own product, works out what can be built on a block and cites the planning rule behind every answer. It is in early access. **Can owners and tenants log in?** Yes. Each opens their own portal from an email link, with no password to forget. ## Show us one enquiry, from the portal to the signed lease. [See the full system](https://cruxlabs.com.au/services/business-operating-system) · [All our work](https://cruxlabs.com.au/case-studies) · [All industries](https://cruxlabs.com.au/industries#property-and-professional) · [Take the Scorecard](https://cruxlabs.com.au/tools/ai-opportunity-scorecard) · [Book a call](https://cruxlabs.com.au/contact)