# Every store, every order, one system.

Source: https://cruxlabs.com.au/industries/food-beverage-franchise

For franchise networks, food producers, distributors and cafés. One Business Operating System runs store ordering, multi-warehouse inventory, credit and invoicing, and deliveries with driver proof of delivery, plus loyalty and ordering on the till. It runs a 35-store franchise network today. Built in Melbourne, working Australia-wide.

## The orders arrive everywhere except the system.

What owners told us in discovery, in their words. Anonymised.

- “Store orders still arrive on WhatsApp.” Someone reads every message and keys the order in.
- “Invoices typed by hand.” Each one is rebuilt from the order, line by line.
- “Nobody knows what is in which warehouse.” Stock is counted on the shelf, not read from a record.
- “Deliveries with no proof.” A disputed drop is one word against another.

## One order, one record, from the store to the ledger.

Stock, invoice and delivery all read the same order. Each store places and follows its orders in its own portal.

1. **Order**: Placed by the store in its own portal.
2. **Stock**: Reserved in the right warehouse.
3. **Invoice**: Invoice and statement produced from the order.
4. **Run**: The driver's run built from the day's orders.
5. **Proof of delivery**: Signature and photos on the driver's phone, offline.
6. **Ledger**: The sign-off closes the ledger entry.

- A store ordering portal for every store in the network (Live)
- Multi-warehouse inventory, with every movement logged to a person (Live)
- Credit, finance, invoices and statements from the same order (Live)
- Driver proof of delivery with signature and photos that works offline (Live)
- Compliance, roles and a permanent record of who changed what (Live)
- Loyalty and ordering in your customers' phones, paid straight to the Square till, as in our café apps (Live)

Live: running for a client today · Built: coded and tested · Next: not shipped yet · Can build: no delivered example yet. Levels describe the module, in whichever industry it runs today.

Services for food and franchise: [Business Operating System](https://cruxlabs.com.au/services/business-operating-system) · [Mobile apps](https://cruxlabs.com.au/services/mobile-apps) · [Web apps and custom software](https://cruxlabs.com.au/services/custom-software).

### Software we connect to

- **Square**: Orders and loyalty on the till (Live)
- **Apple and Google Wallet**: Loyalty cards in the phone (Live)
- **Xero and MYOB**: Invoices out, payments in (Can build)

### The rules your paperwork answers to

- **Franchising Code of Conduct**: Franchisors give each franchisee a disclosure document and the code before signing, and update some documents during the agreement. Source: https://business.gov.au/planning/business-structures-and-types/franchising/franchise-your-business (checked 2026-10-05)
- **Food Standards Code, Standard 3.2.2A**: Many food businesses need a food safety supervisor, trained handlers and records. Source: https://www.foodstandards.gov.au/business/food-safety (checked 2026-10-05)

This is the Business Operating System, set up for food and franchise. [See the full system](https://cruxlabs.com.au/services/business-operating-system)

Also set up for: [Freight and logistics](https://cruxlabs.com.au/industries/supply-chain-logistics) · [Cafés, restaurants and catering](https://cruxlabs.com.au/industries#cafes-restaurants-catering) · [Cleaning and facilities](https://cruxlabs.com.au/industries/cleaning-facilities).

## Running across a 35-store network today.

- [A 35-store franchise network's Business Operating System](https://cruxlabs.com.au/case-studies/franchise-network-os) (Food and franchise, Live): Real stores, real invoices, one system across Melbourne, Canberra, Sydney and Adelaide. Live in about six weeks.
- [Loyalty and ordering for the cafés and restaurants we work with](https://cruxlabs.com.au/case-studies/cafe-loyalty-and-ordering) (Hospitality, Live): Orders and loyalty in one place, on the venue's own till, fully integrated with Square.

## The things people ask before they call.

**Can each store see only its own orders?**
Yes. Roles decide who sees what, and a permanent record shows who changed what and when.

**Does it work with our till?**
With Square, yes: orders and payments from the app land straight on the till, and loyalty updates with them. For other tills, we connect where an integration exists.

**Does the driver app need signal?**
No. Sign-offs and photos queue on the phone and sync when it reconnects.

## Show us how an order reaches a store today.

[See the full system](https://cruxlabs.com.au/services/business-operating-system) · [All our work](https://cruxlabs.com.au/case-studies) · [All industries](https://cruxlabs.com.au/industries#food-and-hospitality) · [See the admin cost calculator](https://cruxlabs.com.au/tools/admin-cost-calculator) · [Book a call](https://cruxlabs.com.au/contact)