# One system, set up for your industry.

Source: https://cruxlabs.com.au/industries

Twenty-nine industries, one system. Four run it today, one is built and waiting for its first client, and for the rest we set up the same modules around your paperwork. Each row names the real pains and the real work. Built in Melbourne, working Australia-wide. Lines in quotation marks are what owners told us in discovery. The rest are plain statements of the admin we see.

Every industry here runs on the same Business Operating System. [See the full system](https://cruxlabs.com.au/services/business-operating-system)

## Moving goods

- [Freight and logistics](https://cruxlabs.com.au/industries/supply-chain-logistics) (Live): Forwarders, customs brokers, 3PLs (third-party logistics firms) and distributors. Quote to proof of delivery to invoice, in one system. Fifteen documents retyped per job.
- **Wholesale and distribution** (Same system): Orders by phone, stock by memory, statements by hand. An ordering portal, multi-warehouse stock, credit, statements and delivery runs. Nearest build: [A 35-store franchise network's Business Operating System](https://cruxlabs.com.au/case-studies/franchise-network-os)
- **Removalists and storage** (Same system): Quotes by guesswork, confirmations by text, damage disputes by memory. Quotes by volume and distance, jobs, SMS, and photo sign-off at both doors. Nearest builds: [A 35-store franchise network's Business Operating System](https://cruxlabs.com.au/case-studies/franchise-network-os) · [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system)

## Food and hospitality

- [Food and franchise](https://cruxlabs.com.au/industries/food-beverage-franchise) (Live): Franchise networks, food production and distribution, cafés. Store ordering, warehouse stock, delivery sign-off. From discovery: “Store orders still arrive on WhatsApp.”
- **Cafés, restaurants and catering** (Same system): Loyalty lives in someone else's app; catering orders in a notebook. Ordering and loyalty on your own till, catering quotes and orders in one record. Nearest build: [Loyalty and ordering for the cafés and restaurants we work with](https://cruxlabs.com.au/case-studies/cafe-loyalty-and-ordering)
- **Events and venues** (Same system): Deposits chased, run sheets rewritten, suppliers texted. Enquiry to quote to deposit to run sheet to invoice, in one record. Nearest build: [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system)

## Transport and field

- [Transport and chauffeur](https://cruxlabs.com.au/industries/transport-chauffeur) (Live): Chauffeur, fleet and courier firms. Bookings, dispatch, payments and SMS reminders. From discovery: “Fifteen to thirty minutes of admin per booking.”
- [Trades and home services](https://cruxlabs.com.au/industries/trades-home-services) (Same system): Electricians, plumbers, HVAC, pest control and landscapers. Quotes from your rates, crew runs, photo sign-off, paid invoices. Quotes written at night from a photo and a guess.
- **Building and construction** (Same system): Progress claims late, variations verbal, subcontractors' invoices everywhere. Claims on a calendar, written variations, subcontractor documents and invoices. Your site scheduling tool stays. Nearest build: [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system)
- **Automotive workshops and detailing** (Same system): Bookings in a diary, quotes by phone, is-it-ready calls all day. Bookings, quotes, an SMS when the car is ready, invoices and history per vehicle. Nearest build: [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system)
- **Driving schools** (Same system): Lessons booked by text, packages tracked on paper, instructors texted. The booking engine with packages, instructor pages, SMS reminders and payments. Nearest build: [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system)

## People on site

- [Security and facilities](https://cruxlabs.com.au/industries/security-facilities) (Live): Guard, patrol and facilities firms. Rate-template quotes, rosters, notices, client portal. From discovery: “Every quote is bespoke, and it changes after booking.”
- [Cleaning and facilities](https://cruxlabs.com.au/industries/cleaning-facilities) (Same system): Commercial, office and strata cleaners. Quotes by site, rosters from your rates, a page per shift, photo sign-off. Sites signed off on paper, or not at all.
- **Labour hire and recruitment** (Same system): Candidates in a spreadsheet, timesheets by photo, compliance chased by email. Candidates, placements, a page per shift, timesheets and documents that warn before they expire. Nearest build: [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system)

## Money and advice

- [Accounting firms](https://cruxlabs.com.au/industries/accounting-firms) (Built · First client next): Accountants, bookkeepers and tax agents. Client portal, practice system, AI that reads BAS documents. From discovery: “Documents chased by email every BAS cycle.”
- [Brokers and advisers](https://cruxlabs.com.au/industries/brokers-advisers) (Same system): Mortgage brokers and financial advisers. Ad leads, a document portal, AI that reads statements, alongside your CRM or Xplan. Documents chased one at a time by text.
- **Insurance brokers** (Same system): Renewals missed, claims tracked in email, clients calling for certificates. A renewal calendar, claims tracking, and a client portal with the documents. Nearest build: [Full practice management for a mid-tier accounting firm](https://cruxlabs.com.au/case-studies/accounting-practice-management)
- **Migration agents and conveyancers** (Same system): Deadlines in a diary, documents by email, clients anxious in more than one language. Matters with checklists and deadlines, a portal in the client's language, payments. Nearest build: [Full practice management for a mid-tier accounting firm](https://cruxlabs.com.au/case-studies/accounting-practice-management)

## Property and professional

- [Property and real estate](https://cruxlabs.com.au/industries/property-real-estate) (Same system): Agencies, property managers and developers. Enquiry follow-up, inspection bookings, owner and tenant portals, planning answers. Portal enquiries answered in order of who shouts.
- [Professional services](https://cruxlabs.com.au/industries/professional-services) (Same system): Consultancies, engineers, architects and law firms. Proposals, matters, invoicing and a client portal. Every proposal starts from the last one.
- **Strata and body corporate managers** (Same system): Maintenance by phone, meetings by email, owners asking for documents. Maintenance requests closed with a photo, an owner portal, documents. Levies and trust accounting stay in your strata software. Nearest build: [A 35-store franchise network's Business Operating System](https://cruxlabs.com.au/case-studies/franchise-network-os)
- **Marketing and creative agencies** (Same system): Proposals rewritten, approvals in email, clients asking what the ads returned. Proposals, jobs and approvals, and a client portal that can show what the ads returned. Nearest build: [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system)
- **IT services and managed service providers** (Buy first, we build around it): Tickets and contracts sit in a service desk tool; quoting and the client portal sit elsewhere. Keep the service desk tool. We build the quoting and the client portal around it. Nearest build: [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system)

## Health, education and community

- [NDIS and home care](https://cruxlabs.com.au/industries/ndis-home-care) (Same system): NDIS and home care providers. Service agreements, a family portal, text reminders, alongside your care software. Service agreements rebuilt in Word for every participant.
- [Allied health and clinics](https://cruxlabs.com.au/industries/allied-health) (Same system): Physio, OT, speech, psychology and podiatry clinics. A client portal, intake forms, reminders, alongside your practice software. Clients who stop booking are never followed up.
- [Education and training](https://cruxlabs.com.au/industries/education-training) (Same system): RTOs, tutors and early learning. Class bookings, SMS reminders, a parent and student portal, fee invoices. Enrolment forms retyped into the student system.
- **Gyms, studios and salons** (Buy first, we build around it): Booking apps made for the industry do the core well; the brand has no app of its own. Keep the booking software. We build your own app and loyalty when you need them. Nearest build: [Loyalty and ordering for the cafés and restaurants we work with](https://cruxlabs.com.au/case-studies/cafe-loyalty-and-ordering)
- **Not-for-profits and community organisations** (Same system): Members, donors and volunteers in three spreadsheets; grant reports by hand. Members and donors, volunteer rosters, programs, a portal in community languages, grant reporting. Nearest build: [A complete in-house system for a security company](https://cruxlabs.com.au/case-studies/security-operations-system)
- **Medical and dental practices** (Buy first, we build around it): The clinical record and claiming live in the practice's clinical software. Keep it. We build intake, recalls and the patient portal around it. Nearest build: [The chauffeur business we scaled](https://cruxlabs.com.au/case-studies/chauffeur-business-system)

## Who we are not for.

Online shops selling products, ideas that are not funded yet, and anyone who wants AI to cut headcount. We would rather say so now.

## Not on the list? Tell us what your paperwork looks like.

[Book a call](https://cruxlabs.com.au/contact) · [All our work](https://cruxlabs.com.au/case-studies)