# We build the system your business runs on. Source: https://cruxlabs.com.au/ The Business Operating System for Australian services businesses: one place for your customers, jobs and invoices, with AI agents doing the admin. Built in code you own. For services businesses of every size, from a single-driver operator to a 35-store network. Hosted in Australia. ## One enquiry, end to end Inbox, form or call → Agent reads it → Drafts the quote → A person approves → System updated → Client gets an SMS. Agents do the admin. A person decides. ## Your business runs on a dozen tools that do not talk to each other. Most owners we meet hold the business together with a spreadsheet, an inbox and their own memory. It works until the week it does not. - **Admin caps how much work you can take on.** Every quote, booking and invoice is typed twice. - **You rent tools you will never own.** Per-seat fees rise every year, and your data sits in their system. - **Nobody sees the whole picture.** Which jobs are late, which clients owe money, which quotes went cold. The answer is in five places. - **A new AI tool every week, and nothing runs differently.** A chat window is not a process. ## One system, built around how you already work. The website, the records, the client portal and the AI share one set of data, in code you own, shaped to how you work. - **Website** (in): Quote forms, bookings and lead ads land straight in the system. - **Operations** (record): Clients, quotes, jobs, rosters and invoices in one place, in your own words. - **Agents** (work): They read, draft, update records and chase what is overdue. - **Portal** (out): Clients approve, sign, pay and see progress. - **You** (decide): You approve what matters and see the whole business on one screen. Running today: Facebook and Instagram lead ads, Stripe, Square, SMS, Google Maps and the Claude AI model. Built and tested: bank feeds that match each deposit to its invoice. Coming next: Xero, MYOB and WhatsApp. ## Services businesses where the admin is the bottleneck. One system, set up for the industry you are in. - **[Freight and logistics](https://cruxlabs.com.au/industries/supply-chain-logistics):** Fifteen documents retyped for every job. Quote, job, proof of delivery and invoice in one system. - **[Food and franchise](https://cruxlabs.com.au/industries/food-beverage-franchise):** Store orders still arrive on WhatsApp. Store ordering, warehouse stock and signed-off deliveries. - **[Transport](https://cruxlabs.com.au/industries/transport-chauffeur):** Fifteen to thirty minutes of admin per booking. Bookings, dispatch, payments and SMS reminders. - **[Security](https://cruxlabs.com.au/industries/security-facilities):** Every quote is bespoke, and it changes after booking. Rate templates, rosters, guard notices, client portal. - **[Accounting](https://cruxlabs.com.au/industries/accounting-firms):** Documents chased by email every BAS cycle. Client portal, practice system, AI that reads the documents. Also: Set up for trades and home services, property and real estate, professional services, cleaning, NDIS and home care, allied health, brokers and advisers, education and training, and 16 more. [All 29 industries](https://cruxlabs.com.au/industries) ## Three ways to keep it growing. Nobody holds the keys but you. The code, the data and the accounts are yours from day one. What changes is who does the next change. - **We run it for you:** for owners who want results, not another tool to learn. You own everything. - **You ask, it builds:** for teams with one or two people who like to tinker. You own everything, and the power to change it. - **We teach your team:** for founders and operations leads who want full control. You own everything, and the skill. [How each one works](https://cruxlabs.com.au/how-we-work#three-ways) ## Start small - **[The AI Workflow Sprint](https://cruxlabs.com.au/workshops/ai-workflow-sprint):** two days, your team, your workflows, AI actually running. In Melbourne, or at your office anywhere in Australia. A fixed price, confirmed after a short call. - **[The Blueprint](https://cruxlabs.com.au/services/ai-consulting):** paid discovery over two to three weeks: a map of how your work moves, the AI worth building, the technical plan and a fixed quote. Fee credited in full to your build. - **[AI Opportunity Scorecard](https://cruxlabs.com.au/tools/ai-opportunity-scorecard):** free, eight questions. Find the three workflows in your business most worth automating. ## Systems we built and still run. Real screens and real figures from the systems we run. - **[PropyChat](https://cruxlabs.com.au/case-studies/propychat)** (our in-house startup · property · early access): AI that answers Victorian planning questions and works out what can be built on a block, with the planning rule behind every answer. In early access. First line of code to early access in 9 months. 1. Every site opens with its zone, schedule and overlays. 2. Ask in plain words. Each answer shows the planning rule it came from. 3. It measures the lot on the map and tests what fits against the zone's own rules. - **[Ordering, warehouses and delivery for a 35-store franchise network](https://cruxlabs.com.au/case-studies/franchise-network-os)** (franchise · supply chain · live): Drivers sign off every load on a phone that works offline. 4 cities: Melbourne · Canberra · Sydney · Adelaide. - **[Quotes, rosters and guard notices for a Melbourne security firm](https://cruxlabs.com.au/case-studies/security-operations-system)** (security · business operating system · live): Rate templates price every shift, and each guard gets a page per shift. - **4 live systems:** running for clients today, October 2026 - **35 stores:** on one Business Operating System across four cities - **4.1M+:** Victorian properties PropyChat answers about, counted 14 Sept 2026 - **Close to $300K:** revenue for the chauffeur business we scaled, in under 10 months ## What people ask before they book a call. **How much does a custom system cost?** Every build gets a fixed price before work starts, sized to your business. You can start with one fix, such as quoting or bookings, or build the whole system. The Blueprint, a short paid mapping stage, ends with that fixed quote, and its fee comes off the build. **Do we own the code and the data?** Yes. The code, the data and the accounts are yours from day one, and we host it in Australia. After launch you choose who makes the next change: we run it for you, you ask and it builds, or we teach your team. **Will AI replace anyone on our team?** No. AI takes the repeat admin off the people you have, so they do more of the work you hired them for. Agents read, draft and chase, and a person approves anything that goes out. If the plan is a smaller team, we are the wrong fit, and we will say so on the first call. **Why not just use HubSpot or a no-code tool?** Sometimes HubSpot is the right answer, and we will say so. When your work does not fit a platform, we build it in code you own instead: no per-seat fees, nothing rented, and nothing that breaks when a third-party tool changes its plans. **Do you work with businesses across Australia?** Yes. We are based in Melbourne and work with businesses across Australia, on video calls, a shared workspace and weekly releases. We travel for kickoffs and on-site Sprints when they matter. ## Tell us what your business cannot afford to get wrong. [Book a call](https://cruxlabs.com.au/contact) · [Apply for the AI Workflow Sprint](https://cruxlabs.com.au/ai-sprint/apply)